Typically, shop orders are processed and ship within 2 business days. On occasion, during peak holidays, sales, and new product releases, our processing time may be up to 12 business days. Please note that processing time is the time spent preparing your order prior to shipment.

All capsule collection products are made on demand. Domestic apparel orders can take up to 2 weeks to be delivered, while international apparel orders can take up to 4 weeks. Apparel items will ship separately from other shop items.

Domestic shipments are shipped via USPS and generally take approximately 2-3 business days to receive once shipped. We offer free U.S. domestic shipping via USPS for orders $75 and above.

Upgraded UPS alternatives are also available. Orders selecting UPS shipping options are not subject to receive free shipping for orders $75 and above.

International shipments are shipped via USPS or UPS depending on selections at checkout. International shipping time frames vary based on courier. We offer free standard shipping for orders $75 and above for United Kingdom and Canada.

We are not responsible for lost packages that are deemed as delivered. We encourage adding Route Package Protection to your order to insure against lost, damaged or stolen shipments.

Returns for domestic orders may be initiated through our Returns Portal within 14 days of the order ship date. Click the order that you want to submit the return for.If your order has more than one item, then select the items that you want to return.Select a return reason and add a note for the store.Click Request return.Refunds will only be provided for unopened items less the cost of return shipping. Store credit may be issued for items that have been opened, provided they are unused. The cost of the return label will be deducted from your refund or store credit if your item is not defective. All returns are accepted at the discretion of Cloth & Paper. We ask that you please ensure your return is packaged in a way that it will be received undamaged.Used items will not be refunded or credited.Original shipping charges will be subtracted from the refund or credit if the total of the returned items reduces the original ordertotal below the free shipping threshold of $75 USD.Items that are currently non-returnable and non-refundable include:

• Last Call or discounted items
• Planner Consultations
• Digital Downloads
• Gift Cards
• Subscription Boxes
• Items that have been used
• Items shipped more than 14 days ago
• C&P Capsule Collection items are final sale. Should you receive a defective or damaged C&P Capsule Collection item, please reach out to our Customer Service Team at [email protected].

Returns received that fall outside of our return policy will not be credited. Refused packages are the responsibility of the customer, and not Cloth & Paper. Once your return is received in our office, we will reach out to you. If you have a question about a return or have an international order, please email our Customer Service Team at[email protected].

Currently, we offer International shipping via USPS in order to offer the best rate possible to our International Customers. International customers pay a flat fee for orders under 4 lbs, based on their shipping location. Once the order is shipped, an email with your tracking number will be sent to you.

Please be aware that COVID-19 disruptions have impacted USPS processing times. In rare situations, your package may also take longer to arrive due to customs checks, which are out of our control. Updates to these checks can only be given by the customs office or officials.

We also offer UPS shipping for international customers, which can be selected at checkout. If you would like your order shipped with another service, please email Customer Service at [email protected] for a rate quotation.

We are not responsible for lost packages that are deemed as delivered.

Customs fees and VAT amounts vary based on location, and are paid to your country of residence*, not to Cloth & Paper. You may be subject to these fees based on the total value of your order. We recommend checking the rates for fees and taxes with your local customs or post office. We are not able to alter the value of your order. *Due to updated requirements, VAT is assessed and collected at checkout for orders shipping to the UK.