If you elected for Returns & Package Protection at checkout, there is no cost for your return or exchange. For US orders where Returns & Package Protection was waived, a flat return shipping fee of $8 will be deducted from your refund or store credit. For international returns, return shipping must be arranged and paid by the customer.
Orders placed on other platforms such as TikTok and Amazon must be returned through the platform where originally purchased.
Once a return or exchange is initiated, products must be shipped back within 7 days. All returns are accepted at the discretion of Cloth & Paper. Please ensure your return is packaged so that it arrives undamaged.
Damaged or Defective Items
If you received a damaged or defective item, you may submit a return or exchange request through the portal. You will be asked to provide details and photos for our team to review. Our team will review your request within 2-3 business days and will reach out if we have any questions. There is no return shipping fee for items confirmed as damaged or defective.
IMPORTANT: If your order included a Gift With Purchase and your return disqualifies the order from gift eligibility, we ask that you return the gift as well. If the gift is not returned, its value will be deducted from your refund or store credit.
Items that are non-returnable and non-refundable:
- Gifts With Purchase
- Last Call/Sale items
- Gift Cards
- Digital Downloads
- Personalized Items
- Subscription Boxes
- Items that have been used
- Items purchased more than 30 days ago
Returns received outside of our return policy will not be credited. Refused packages are the responsibility of the customer. Once your return is received and processed, we will be in touch.
INTERNATIONAL CUSTOMERS
For questions about a return or for assistance with an international order, please contact our Customer Service team at assist@clothandpaper.com.
EUROPEAN UNION CUSTOMERS
If you are a consumer in the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To start a withdrawal, use the START A RETURN OR EXCHANGE button at the top of this page and follow the steps to submit your request. You will receive an email confirming that we have received it.
Return shipping for EU withdrawals is arranged and paid by the customer. We will issue your refund within 14 days of receiving your returned items, or within 14 days of the date you provide proof that you have sent them back, whichever comes first. This right is separate from and in addition to the standard return options described above, and is not subject to our discretionary acceptance.
