Returns for domestic orders may be initiated through our Returns Portal within 14 days of the order ship date.
- Click the order you wish to return.
- If your order has more than one item, select each item you wish to return.
- Select a return reason and add a note for the store.
- Click Request Return.
If you experience any issues with creating a return, please reach out directly to our customer service team at [email protected] for assistance with your return. Once requested, return labels will be valid for 21 days. Refunds will only be provided for unopened items less the cost of return shipping. Store credit may be issued for items that have been opened, provided they are unused. The cost of the return label will be deducted from your refund or store credit if your item is not defective. All returns are accepted at the discretion of Cloth & Paper. We ask that you please ensure your return is packaged in a way that it will be received undamaged. Please also include the packing slip, if possible, as that will help expedite the process.
Used items will not be refunded or credited.
IMPORTANT: If your order included a Gift With Purchase and you return any portion of the order, disqualifying you from the gift, we ask that you please return your gift. Should the gift not be returned, the value of the gift will be subtracted from the refund or store credit if the return disqualifies the order from gift eligibility.
Items that are currently non-returnable and non-refundable include:
- Gifts With Purchase
- Last Call/Sale items
- Gift Cards
- Digital Downloads
- Planner Consultations
- Subscription Boxes
- Items that have been used
- Items shipped more than 14 days ago
Returns received that fall outside of our return policy will not be credited. Refused packages are the responsibility of the customer, and not Cloth & Paper. Once your return is received in our office, we will reach out to you. If you have a question about a return or have an international order, please email our Customer Service Team at [email protected].